FAQs

ORDERING

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that HIGHKEY CLOTHING shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, HIGHKEY CLOTHING shall issue a full return to your credit card account.

 

SHIPPING

All products are made to order so we can offer more varieties of clothing and reduce waste. We try our best to get all orders printed, packed, and shipped within 5-7 business days but orders can take up to 10 days if during a sale period.

• IF YOU ORDER MULTIPLE PRODUCTS THEY MAY SHIP SEPARATELY TO GET YOU YOUR ITEMS SOONER

Orders will be shipped via USPS standard mailing, which will take approximately 2-3 business days to be delivered (this does not include the processing period). A tracking number will also be sent upon shipment to the email address provided during checkout.

If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package.

If you have any questions about your order - direct email us at HIGHKEYXCLOTHING@gmail.com referencing your order number and we will get back to you within 24 hours Monday-Friday.

 

CARE INSTRUCTIONS

We recommend that all products should be washed inside out in cold water. The print should NOT ironed.

 

RETURNS AND EXCHANGES

Since all products are made to order specifically for the person buying them, they cannot be exchanged. However if you receive a wrong product or size, we will happily return it for the right one as long as it’s in the original packaging and unused/unworn. Please be sure to review and double check your order and size(s) before placing your order. If you are unsure of any sizing or products, email us before placing your order at Highkeyxclothing@gmail.com so we can help ensure you get exactly what you want! 

Refunds will only be given if an order cancellation is made within 2 hours of purchase (no guarantees).